The spreadsheet trap: Why investor reporting still operates like it’s 2005

Manually updating spreadsheets. Dealing with paper jams in the printer. Remember what office life was like in 2005? If you’re feeling nostalgic, you can find many of the same practices still in place in the investor’s reporting offices of loan servicers today.
But why haven’t these offices evolved with changing technology?

The originator’s playbook: Competing and growing in a shifting market

As interest rates continue to ease and borrower confidence rebuilds, originators are operating in a market that demands both adaptability and creativity.

To better understand how mortgage professionals are approaching today’s environment, I asked four experienced originators to share how they’re guiding clients, leveraging non-qualified mortgage (non-QM) solutions, and refining their playbooks to stay competitive. What emerged was a shared message of optimism and resilience, as well as a renewed focus on client education and relationships, two cornerstones of long-term success in our business.