Zillow is making changes to its leadership team. On Wednesday, the company announced the promotions of three existing Zillow leaders.
These appointments include Christopher Roberts as chief product officer, Marissa Brooks as senior vice president of corporate affairs and Jon Lim as senior vice president of rentals product and business operations.
In his new role, Roberts will lead Zillow’s product team as it focuses on advancing the Zillow platform in the artificial intelligence era. Roberts has been with Zillow for nearly two decades. He has previously served as general manager of Zillow Rentals.
“As we celebrate 20 years of Zillow, I’m especially proud to have spent more than 18 of those years building alongside incredibly talented teams who’ve shaped how millions of people navigate home,” Roberts said in a statement. “From our earliest days to today, we’ve continued to raise the bar — and we’re now accelerating that work with AI-powered innovation that makes moving smarter, simpler and more seamless. I’m excited to continue leading our product organization as we build what’s next.”
When it comes to Brooks’s new position leading corporate affairs, Zillow said that it’s elevating its corporate affairs leadership to help ensure that trust, advocacy and stakeholder engagement remain a part of its growth strategy. As SVP of corporate affairs, Brooks will lead Zillow’s communications, industry events and government relations efforts. Brooks has been with Zillow since May 2017, most recently serving as the vice president of communications.
“Housing is at the center of some of today’s biggest conversations, from affordability and supply to technology and transparency,” Brooks said in a statement. “As Zillow continues to grow and invest in innovation, it’s important that we continue to foster the trust, advocacy and thoughtful engagement which have long been at the heart of how we show up for consumers and our partners.
“I’m proud to lead a team that helps us show up responsibly across media, industry and policy, and that our voice reflects our commitment to making moving easier and more transparent for everyone.”
For his part, Lim’s new role will see him support Zillow Rentals as it looks to build a comprehensive rentals marketplace and modernize the rental transaction.
According to Zillow, the teams Lim will oversee are focused on embedding AI into everyday workflows, with the goal of providing renters with clearer pricing, more streamlined applications and greater transparency. Lim has been with Zillow since 2018. He most recently served as the firm’s vice president of product management, a role he has held since 2022.
“Zillow Rentals has become a high-growth engine within our marketplace, and we’re just getting started,” Lim wrote. “We’re investing deeply in product innovation, data and AI-driven experiences to make renting smarter, simpler and more transparent for renters and property partners alike. I’m excited to keep pushing the boundaries of what a modern rental platform can deliver — alongside an incredibly talented team.”
In an emailed statement, a Zillow spokesperson told HousingWire that the promotions “reflect Zillow’s strategic focus on what matters most to both consumers and real estate agents: innovation that simplifies the moving experience and trustworthy tools that make transactions more seamless.”
“In real estate and technology, sustainable growth requires innovation, operational excellence and trust,” Zillow CEO Jeremy Wacksman said in a statement. “Christopher’s Product leadership has been foundational to how we build and scale our marketplace. Jon has played a key role in shaping both our For Sale and Rentals experiences, driving product innovation and strategic growth across our platform. And Marissa’s leadership in Communications and Government Relations ensures we engage responsibly and credibly on the issues that shape housing. Together, they help position Zillow for long-term success.”
In 2025, Zillow generated revenue of $2.6 billion, up 16% year over year. In addition, net income rose to $23 million for the full year, up from a $112 million net loss in 2024.
The company is currently facing several lawsuits stemming from a variety of accusations — including antitrust claims, RESPA violations and copyright infringement.