AppFolio unveiled new artificial intelligence (AI) capabilities at this year’s National Apartment Association Apartmentalize conference, expanding its platform Realm-X with new features aimed at automating property management tasks.
The company introduced Realm-X Performers, which are AI tools designed to handle specific operational processes autonomously.
According to AppFolio, the technology is part of a broader shift toward “agentic operations,” which rely on generative AI to respond to input and take proactive steps to manage workflows.
Kyle Triplett, AppFolio’s senior vice president of product, said the addition of Realm-X Performers is meant to close a longstanding gap between task-based software and true operational efficiency.
“The introduction of Realm-X Performers is a transformative shift,” Triplett said. “These new AI agents are enhancing the productivity and performance gains our customers have already experienced with Realm-X. By enabling more proactive actions, we’re helping our customers move beyond traditional task-based property management and focus on delivering outcomes.”
The update follows data from the company’s 2025 Property Management Benchmark Report, which identified occupancy rates as the top concern for property managers. AppFolio said that traditional tools have limited the industry by focusing on tasks rather than results.
Its new tech tool aim to address that. The Realm-X Leasing Performer automates tasks related to tenant acquisition — including responding to inquiries, managing contacts, scheduling property tours and surfacing key information to property managers.
The Realm-X Maintenance Performer analyzes maintenance requests, identifies issues using image recognition, creates work orders and logs reports — all without human input.
These features are embedded into Realm-X Flows, AppFolio’s automation engine, which the company said has improved lead-to-showing conversion rates for users by 73%.
The company also reports that Realm-X has helped customers save an average of 10 hours per week on administrative tasks — and 26 seconds per message when using Realm-X Messages, its AI-powered communication tool.
These developments coincide with a redesigned interface called FolioSpace and new services made possible through AppFolio’s partnership with Second Nature, now part of the AppFolio Stack partner ecosystem.